What to Expect

Cyprus Air’s unparalleled white-glove service is designed to provide you information and peace of mind:

Before installation
On installation day
After installation

PURCHASE
COMPLETE

We schedule your install with our coordinator
Your dedicated account manager will call within 24 hours to introduce themselves and go over appointment, project, and any questions you have.
Call, email, or text your account manager any time 24/7 until your project is complete. WE ARE HERE TO SERVE OUR CUSTOMERS.
Our permit
department
will pull required
permits.

PRE-Install

You will also receive a link that allows you to follow the install team by GPS to know exactly when they will arrive.
You will get a text message with your lead installer’s photo, info, and badge number.
Our warehouse team will stage all equipment, parts, and miscellaneous material needed to complete the project.
Your account manager will call you the day before installation to remind you of the appointment and go over what to expect the day of install.
Our warehouse team will stage all equipment, parts, and miscellaneous material needed to complete the project.
The lead installer will knock on your door and introduce himself or herself and the team.
The install team will always use shoe booties and tarps to protect your home.
The lead installer will do a walkthrough with you and go over the game plan for the day.
The Senior Regional Installation Manager will contact you after the walkthrough to ensure everything is going smoothly.

INSTALLATION
BEGINS

Installation Day

One week after the install, you will get a call to ensure your system is still operating to your satisfaction.
The day after the install your account manager will contact you to ensure your system is operating to your satisfaction after you used it overnight.
The lead installer will give you all paperwork, certificates, guarantees, and manuals and collect any payment or signatures.
WORK COMPLETED The installer will go over operation with you and call the Senior Regional Manager to describe work and ensure your satisfaction.
During installation, feel free to speak to the installer or to contact the Senior Regional Manager at any time.
In 6 months we will perform a Seasonal Start Up to ensure it ready for the NEXT season.
You will receive our monthly newsletter keeping you up to speed with the latest news.
Every year we will be servicing your new system to ensure peak performance and satisfy the warranty protection.
You can always call, text, or email your comfort adviser 24 hours per day, 7 days per week, including all holidays.

WE ARE
HERE TO
SERVE YOU

aFTER Installation

Cyprus Air vs. The Competition Our Guarantees World-Class Warranties Items Included in Your Quote Existing Conditions What to Expect Mission and Values The Cyprus Air Difference Our Customers Love Us! Ready to Move Forward?